DMCI PDI Hotels, Inc., a subsidiary of DMCI Homes, is looking for a Front Office Supervisor. The successful candidate will be hired directly by DMCI PDI Hotels, Inc.

Job Description:

- Supervises all activities and functions of all Front Office Staff

- Ensures strict adherence of all Front Office Staff to Standard Operating Procedures

- Attends to and resolves guest complaints to ensure guest satisfaction.

- Monitors and appropriately responds to customer feedback at Online sites

- Maintains complete knowledge of hotel facilities and services, including but not limited to guest room layouts, bed types and locations.

- Ensures that current information on rates, packages and promotions are available at the Front Desk and that all Front Office staff are
knowledgeable on such.

- Monitors the check in and check out process

- Anticipates critical situations and personally assist wherever necessary.

- Prepare and adjust weekly work schedules of all Front Office Staff

• Must be a graduate of Hotel and Restaurant Management, Tourism, or any related courses.
• Must have at least two (2) years experience as Front Office Supervisor
• Must be knowledgeable in reservation system and Microsoft Office
• Must have excellent supervisory, customer service, interpersonal and communication skills
• Must be diligent, keen to details, and must have initiative
• Preferably a resident of Boracay or nearby areas