BE PART OF WATSONS:
Investors in People (IIP) accredited company
Asia's number 1 pharmacy retail brand
Best Companies to work for by HR Asia

ROLE PURPOSE:

Our Store Manager is responsible for planning, leading, and managing all day-to-day activities of the store both health & beauty. She/He orchestrate and engage the store team to achieve highest level of customer service standards both in-store execution & all digital enabled services to deliver sustainable sales and profitable targets. She/He is also responsible for the consistent compliance to Retail Operating Standards (ROS) and government regulations.

This role focuses on:

- Driving, monitoring and reviewing sales performance and recommending action plans to deliver sales budget and store profitability
- Performing necessary functions for all digitally enabled services
- Ensuring consistency in execution of Brand of Service Standards when dealing with customers (internal or external)
- Managing ROS compliance (till and inventory management) to work on shrinkage below tolerance level
- Monitoring of store’s controllable expenses and recommends cost efficiency measures to increase productivity & profitability
- Adhering to health protocols and implementing crisis management plans to mitigate risks to provide employees and customers safe and clean store environment
- Building network as liaison to Branch and Mall partners for better communication and coordination needed to support the business.
- Sustaining team engagement and performance thru coaching, counseling, motivating and disciplining employees

Success will depend on
- Ability to demonstrate analytical skills, propose solutions & track progress to improve sales & profitability
- Agility to all online + offline initiatives and can provide insights on its developments
- Ability to monitor and evaluate implementation of service delivery standards– both online & offline
- Ability to handle and resolve online & offline customer feedback with sense of urgency and knows how to escalate complex customer complaints
- Ability to analyze store profitability and implement cost optimization measures to maximize productivity
- Ability to validate gaps, monitor compliance, & can coach on retail operating standards to work towards improving efficiency
- Ability to benchmark retail practices and relationship building with mall partners and affiliates
- Ability to delegate tasks, coach selling techniques and engage team to maximize productivity & sustain team motivation.


Salary: Php26,000.00 - Php30,000.00 per month

• Candidate must possess at least a Bachelor's/College Degree, Economics, Finance/Accountancy/Banking, Business Studies/Administration/Management, Others, Marketing or equivalent.
• Skills in Leadership, management, retail, customer service and relationship management, cashiering, Sales.
• At least 5 year(s) of working experience in the related field is required for this position
• Applicants must be willing to be assigned at WATSONS Boracay.
• Preferably Assistant Manager / Managers specializing in Sales - Retail/General or equivalent.